What are the pricing models?
There are four ways providers in and around this lane charge. Each one shifts risk differently between you and the provider, and that matters more than the headline number.
| Model | Public examples | Range | Who carries the risk |
|---|---|---|---|
| Monthly retainer | Agency Social $1,995 to $5,500/mo; Notebook of a COO $5,000 to $12,500/mo | $2,000 to $12,500/mo | You. Paid whether results move or not |
| Hourly | Directory operations managers | $55 to $75/hr, 20 to 40 h/mo | You. You direct the hours |
| Revenue share | Welar, 30% of gross Skool membership revenue with a $499 to $599 monthly floor | 30% | Shared. Floor protects the provider |
| Percentage of managed revenue | SaaS client success outsourcing (labelled customer success in that market) | 3 to 8% of managed ARR, or $3,000 to $15,000/mo flat | Shared |
| Base fee plus share of results | Scale With Fulfillment | Set per engagement; part of the fee tied to retained and resold revenue | Mostly the provider |
The SaaS figures come from an outsourcing guide for software companies, not coaching. They are here because they are the closest public benchmark for paying someone a percentage of the revenue they keep for you. The same guide notes that outcome-based pricing tied to renewals is growing in 2026.
What does Scale With Fulfillment cost?
Part of our fee is tied to performance: to the revenue we retain and the revenue we resell. The exact structure is set per engagement after the free 30-minute audit, because it depends on your current retention, your price point, your renewal cadence and how much of the team we are building versus taking over. We do not publish a rate card, and we do not quote before the audit. We take on coaching businesses doing $50K a month and above.
What we can say about the shape: there is no hourly meter and no fee for hours spent building. If retention and resells do not move, our pay does not either. The SOPs, dashboards and accounts we build are yours from day one.
How should you compare a retainer to a fee tied to results?
Put both against the revenue at stake, not against each other. Take your monthly revenue, your current 6-month retention and your current share of revenue from renewals. A retainer is a fixed cost against an uncertain lift. results-tied pay is a variable cost that only exists when the lift does. The retainer is cheaper if the lift is small; results-tied is cheaper if the lift is large relative to the fee, which is why we only take clients where the audit shows the lift is there.
- Ask any provider: what number do you report on, and what happens to your fee if it does not move?
- Ask what you own when the engagement ends. Documentation, dashboards and platform accounts should be yours.
- Ask for named results with periods. A provider that cannot name a client with a number is asking you to pay for the first one.
What does it cost to do it yourself?
For comparison: a US Head of Customer Success is $95,500 to $145,500 a year at the 25th to 75th percentile, with top earners at $167,500, before benefits. An offshore Client Success Coach is advertised at $1,100 a month for 40 to 50 clients. Dedicated offshore staff through a placement firm start at $3,500 a month. None of those figures include the cost of the months during which you build the process and the team yourself.
What should you expect to pay for results?
Whatever model you pick, the honest test is fulfillment cost as a share of revenue. At Acquisition Ace the operation we built ran at under 5% fulfillment cost of revenue while managing 600 to 800 active clients. That is one client, not a benchmark, and it is why we prefer to be paid on the revenue we keep rather than on a fee that shows up in that number whether we earned it or not.
The Scale With Fulfillment figures on this page come from two named clients, Acquisition Ace (Ben Kelly) and Video Business Academy (Nick Metzger), and are not typical. We do not yet have enough completed engagements to state an average outcome and will publish one when we do. Results depend on your offer, price, team and market. Diego Miescher also builds Ben Kelly's website, a material connection. See our earnings and testimonial disclosure. How we handle claims.
How do you find out your number?
Book the free 45-minute audit. You leave with the three biggest leaks in your delivery named, whether or not we work together. If we think we can move them, we tell you what the engagement would look like and what it would cost. If we do not, we say so.
