Team
A small team that runs a lot of clients.
The model is deliberate: a founder who designs and operates, client success managers who own touchpoints, and fractional coaches who deliver. Six hundred to eight hundred active clients on three full-time people is the standard we build to.
Diego Miescher
Founder and operator · Lucerne
Designs every engagement, runs the weekly reviews, and is the person on the call. About Diego.
Roles
- Client success managers, who own onboarding, check-ins, at-risk escalation and renewal conversations.
- Fractional coaches, who deliver calls and answer coaching questions.
- An operations lead per engagement, who owns the dashboard and the at-risk list.
Team members are introduced here with their photo and role as each engagement's team is confirmed. Open roles are on the careers page.
