Calculator
How many clients one person can carry.
Capacity is hours available divided by hours each client costs per week. The touchpoints decide the cost. Set yours and see the team your client count needs.
84
Clients one coach can carry
150
Clients one client success manager can carry
2
Coaches needed for 150 clients
1
Client success managers needed for 150 clients
The two roles are separate on purpose. A coach carrying check-ins caps out at a few dozen clients; a client success manager doing them in voice notes carries hundreds. Acquisition Ace runs 600 to 800 active clients on three full-time people plus fractional coaches with this split.
